Welcome to Maaya Flowers. By accessing or using our website https://maayaflowers.com, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

---

1. General

• These Terms & Conditions apply to all users of the website.

• By placing an order, you confirm that you are legally capable of entering into a binding agreement.

• Maaya Flowers reserves the right to update or modify these terms at any time without prior notice.

---

2. Products & Services

• All flower arrangements and gift items displayed on the website are subject to availability.

• Images are for reference only; actual products may vary slightly in color, shape, or design due to seasonal availability.

• In case of unavailability, we reserve the right to substitute items of equal or higher value.

---

3. Ordering & Payment

• Orders can be placed online through our website.

• All prices are listed in AED and include applicable taxes unless stated otherwise.

• Payments must be made in full at the time of ordering through our secure payment gateways.

• Maaya Flowers does not store any payment card details.

---

4. Delivery

• We strive to deliver orders on the selected date and time slot.

• Delivery delays may occur due to unforeseen circumstances such as weather conditions, traffic, or incorrect address details.

• It is the customer’s responsibility to provide accurate delivery information.

• If the recipient is unavailable, re-delivery charges may apply.

---

5. Cancellations & Refunds

• Orders may be cancelled before dispatch only.

• Once an order is prepared or dispatched, cancellations are not allowed.

• Due to the perishable nature of flowers, returns are not accepted.

• Refunds or replacements are applicable only in cases of damaged or incorrect products and must be reported within 24 hours of delivery.

---

6. Non-Refundable Situations

Refunds will not be provided for:

• Incorrect delivery details provided by the customer

• Recipient unavailability or refusal to accept delivery

• Minor variations in flower arrangement or color

• Delays caused by circumstances beyond our control

---

7. Intellectual Property

• All content on this website, including text, images, logos, and designs, is the property of Maaya Flowers.

• Unauthorized use, reproduction, or distribution is strictly prohibited.

---

8. User Conduct

You agree not to:

• Use the website for unlawful purposes

• Upload or transmit harmful or malicious content

• Attempt to interfere with website functionality or security

---

9. Limitation of Liability

Maaya Flowers shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

---

10. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the United Arab Emirates.

---

11. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact us:

📧 Email: support@maayaflowers.com
📞 Phone: +971 52 904 3343