At Maaya Flowers, customer satisfaction is our top priority. We take great care to ensure that every order is delivered fresh, on time, and as promised. However, due to the perishable nature of flowers and customized products, our refund and return policy is outlined below.

Order Cancellation

• Orders can be cancelled before dispatch only.

• Once the order is prepared or dispatched, cancellation is not possible.

• To request a cancellation, please contact our customer support immediately.

Returns Policy

• Flowers and perishable items cannot be returned once delivered.

• Returns are accepted only in the case of damaged, defective, or incorrect products.

Damaged or Incorrect Products

If you receive a damaged product or an item different from what you ordered:

• Inform us within 24 hours of delivery

• Share clear photos of the product along with your order number

• After verification, we will offer a replacement or refund, as applicable

Refund Policy

• Refunds will be processed after verification of the issue.

• Approved refunds will be credited to the original payment method.

• Refund processing may take 7–15 business days, depending on your bank or payment provider.

Non-Refundable Cases

Refunds will not be provided in the following situations:

• Incorrect or incomplete delivery address provided by the customer

• Recipient not available at the delivery location

• Customer refuses to accept the order

• Minor variations in flower color or arrangement due to seasonal availability

• Delivery delays caused by unforeseen circumstances such as weather, traffic, or local restrictions

Substitution Policy

In rare cases where flowers or gifts are unavailable, Maaya Flowers reserves the right to substitute items of equal or higher value while maintaining the overall design and quality.

Contact Us

For refund or return requests, please contact us with your order details:

📧 Email: support@maayaflowers.com
📞 Phone: +971 52 904 3343